Payment and Refund Policy

Last updated: 12 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through reportflixly for access to Course A, a professional resource focused on studio production in motion. The covered services include detailed guidance on studio equipment setup, dynamic camera operation techniques, lighting design principles, sound wave management, and the development of efficient workflows suitable for television news broadcasts and live event productions. The policy governs purchases of digital access subscriptions, one-time course enrolments, and any associated professional resources provided electronically to customers located in the United Kingdom.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices on the website are displayed in British Pounds Sterling (GBP). Prices are inclusive of applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Customers outside the UK may be subject to local import duties or taxes upon purchase, though reportflixly does not collect these. No hidden fees apply to standard transactions; however, premium add-ons such as extended access periods or specialised workflow templates incur separate charges clearly displayed at checkout. Currency conversion fees charged by the customer's payment provider remain the customer's responsibility.

Accepted Payment Methods, Payment Authorisation, and Payment Security

reportflixly accepts major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and bank transfers for corporate accounts. Payment authorisation occurs immediately upon order submission through secure third-party processors compliant with PCI DSS standards. All card details are encrypted and never stored on our servers. Customers receive an email confirmation once authorisation succeeds. In cases of declined authorisation, the order is automatically cancelled without charge.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A binding contract forms when reportflixly sends an order confirmation email following successful payment authorisation. This confirmation details the purchased access level, start date, and terms. Until this email is received, no contract exists and no payment is processed. For subscription services, renewal constitutes a new contract each period unless cancelled in advance.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day cooling-off period from the date of contract formation to cancel without reason. Digital content access begins immediately upon confirmation, so cancellation within this period may result in a pro-rated charge for any content consumed. Subscriptions may be cancelled at any time via the account dashboard, with access continuing until the end of the paid period. No cancellation fees apply outside of consumed digital content.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital access within the 14-day period if no substantial content has been viewed. Exclusions include any downloaded materials, completed modules, or promotional bundles where value has been received. Non-refundable items encompass live session recordings already accessed and custom workflow templates created specifically for the purchaser. Services rendered in full prior to cancellation are ineligible for refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with the subject line "Refund Request". The message must include the order number, full name, registered email address, reason for the request, and details of any accessed content. Requests received outside the eligibility window will be declined. Supporting evidence such as screenshots of access history may be requested to verify eligibility.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, reportflixly inspects the request within five working days. Approval occurs if eligibility criteria are met and no substantial content consumption is evident. Rejection notices explain the specific reason, such as content access exceeding thresholds or expired cooling-off periods. All decisions are communicated via email to the address on file, with approved refunds processed promptly.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds return to the original payment method within 14 days of approval. Credit card refunds typically appear on statements within three to five business days, while PayPal refunds process instantly. Bank transfers may take up to ten working days depending on the recipient institution. Customers receive a confirmation email once the refund has been issued.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content such as video modules and downloadable guides is non-returnable once streamed or downloaded, per UK consumer law exceptions. Subscriptions automatically renew unless cancelled 48 hours before renewal. Promotional offers are non-refundable if the discount code has been applied and content accessed. Free trial periods convert to paid subscriptions automatically unless cancelled before expiry.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger an automatic retry within 24 hours; persistent failures result in order cancellation. Duplicate charges are investigated immediately upon notification and refunded if verified. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity results in immediate order hold and referral to payment processors, with customers contacted via [email protected] for verification.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations 2017. Customers retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this policy limits rights to complain to the Financial Ombudsman Service or seek redress through small claims courts in England and Wales, Scotland, or Northern Ireland.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, contact [email protected] or use the form on the Contacts page. reportflixly may update this policy to reflect legal changes; revised versions apply from the date of publication on the website. The current version was last updated on 12 October 2026. Continued use of the site after updates constitutes acceptance of the revised terms.